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Knowledge base
Global Wizard Solutions
Getting Started in Global Wizard
14
How do I start a new shipment in Global Wizard?
How do I complete the Shipment Details screen?
How do I conduct a Denied Persons search within Global Wizard?
How do I conduct a Denied Persons search within the Denied Persons Application?
What is the login URL for Global Wizard?
See all 14 articles
General Questions
8
Can my company add our logo to documents?
How do I Apply Blanket Dates to Free Trade Agreements
How do I change my password in Global Wizard?
How do I get Adobe Reader to view .pdf files?
How long are shipment records and documents kept in Global Wizard?
See all 8 articles
AES Filing
3
Do I need to do an AES filing for a domestic shipment?
How Do I File AES from within the ACE portal?
Why aren't all of my product lines showing up in my AES filing?
API
0
Clauses
5
What is a Clause and how is it used in documents in Global Wizard?
How do I create a Clause in Global Wizard?
How do I view, update or delete a Clause?
What documents support clauses?
How do I use or assign a Clause to a document?
Consolidations
4
What is a Shipment Consolidation in Global Wizard?
How do I add shipments to a Consolidation?
How do I remove a shipment from a Consolidation?
Why can't my shipments be Consolidated?
Denied Persons
2
Why doesn't Denied Persons stop me from continuing a shipment after an entity has been found in the database?
What databases does the Denied Persons application use?
Denied Persons (2021)
8
What is the URL for Global Wizard’s new Denied Persons application?
How Do I Reset My Global Wizard’s Denied Persons Application Password?
What is the Similarity Threshold?
How do I set Similarity Thresholds?
How do I use Continuous Screening?
See all 8 articles
Documents
2
How do I generate my shipment documents in Global Wizard?
Why is my Shipment Not Offering a Shipper's Export Declaration Form?
Entities
5
What is an Entity in Global Wizard?
How do I add or edit Entities in Global Wizard?
How do I add an Entity to a Shipment?
How do I attach a document to an Entity?
What document file types can I store with an Entity?
Information Guide
3
How do I access the Information Guide within Global Wizard?
What is Trade Information within the Information Guide?
What are Document Templates within the Information Guide?
Integrations
1
Why didn't my order transmit into Global Wizard?
Packing, Logistics and Finance
11
How do I use the Customs screen?
How do I use the Inland Bill of Lading screen?
How I do use the Air Information screen?
How do I use the Ocean Information screen?
How do I use the Truck Information screen?
See all 11 articles
Products
6
How do I add, edit or delete frequently shipped products to the Product Master?
How do I add products to a new shipment in Global Wizard?
My Schedule B / HTS Code is out of date. What do I do?
I know my HTS/Schedule B code is valid but the system won't let me use it for exporting. What's going on?
How do I find an ECCN number for my product(s)?
See all 6 articles
Reports
2
How do I create a shipment summary report in Global Wizard?
What reports can I run within Global Wizard?
Requirements Guide
3
What is the Requirements Guide Within Global Wizard?
How do I access the Requirements Guide within Global Wizard?
How do I use the Requirements Guide?
Shipment Wizard
5
My documents won't process because I'm missing information. What do I do?
Using and Updating Shipment Statuses
I need an adjustment to a form. Is this possible?
I am having trouble uploading documents or I see an error in my uploaded documents
How do I add and edit Inland Bill of Lading Class Codes?
Signatures
4
How do I have my signature automatically added to documents?
Why isn't My Signature Appearing in Documents?
Why isn't my signature appearing on the USMCA document?
What documents do signatures appear on?
USMCA
4
Who is the Certifier for USMCA Documents?
How do I use the USMCA template?
How do I manage Preference Criterion with USMCA?
Why isn't my signature appearing on the USMCA document?
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