Global Wizard Customer Support Dashboard

Getting Started in Global Wizard 14

• How do I start a new shipment in Global Wizard?
• How do I complete the Shipment Details screen?
• How do I conduct a Denied Persons search within Global Wizard?
• How do I conduct a Denied Persons search within the Denied Persons Application?
• What is the login URL for Global Wizard?

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General Questions 7

• Can my company add our logo to documents?
• How do I change my password in Global Wizard?
• How do I get Adobe Reader to view .pdf files?
• How long are shipment records and documents kept in Global Wizard?
• I'm not receiving automated reports in my email. What's going on?

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AES Filing 3

• Do I need to do an AES filing for a domestic shipment?
• How Do I File AES from within the ACE portal?
• Why aren't all of my product lines showing up in my AES filing?

API 0

Clauses 5

• What is a Clause and how is it used in documents in Global Wizard?
• How do I create a Clause in Global Wizard?
• How do I view, update or delete a Clause?
• What documents support clauses?
• How do I use or assign a Clause to a document?

Consolidations 4

• What is a Shipment Consolidation in Global Wizard?
• How do I add shipments to a Consolidation?
• How do I remove a shipment from a Consolidation?
• Why can't my shipments be Consolidated?

Denied Persons 2

• Why doesn't Denied Persons stop me from continuing a shipment after an entity has been found in the database?
• What databases does the Denied Persons application use?

Denied Persons (2020) 7

• What is the URL for Global Wizard’s new Denied Persons application?
• How do I reset my password for Global Wizard’s new Denied Persons application?
• What is the Similarity Threshold?
• How do I set Similarity Thresholds?
• How do I use Continuous Screening?

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Documents 1

• How do I generate my shipment documents in Global Wizard?

Entities 5

• What is an Entity in Global Wizard?
• How do I add or edit Entities in Global Wizard?
• How do I add an Entity to a Shipment?
• How do I attach a document to an Entity?
• What document file types can I store with an Entity?

Information Guide 3

• How do I access the Information Guide within Global Wizard?
• What is Trade Information within the Information Guide?
• What are Document Templates within the Information Guide?

Integrations 1

• Why didn't my order transmit into Global Wizard?

Packing, Logistics and Finance 11

• How do I use the Customs screen?
• How do I use the Inland Bill of Lading screen?
• How I do use the Air Information screen?
• How do I use the Ocean Information screen?
• How do I use the Truck Information screen?

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Products 6

• How do I add, edit or delete frequently shipped products to the Product Master?
• How do I add products to a new shipment in Global Wizard?
• My Schedule B / HTS Code is out of date. What do I do?
• I know my HTS/Schedule B code is valid but the system won't let me use it for exporting. What's going on?
• How do I find an ECCN number for my product(s)?

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Reports 2

• How do I create a shipment summary report in Global Wizard?
• What reports can I run within Global Wizard?

Requirements Guide 3

• What is the Requirements Guide Within Global Wizard?
• How do I access the Requirements Guide within Global Wizard?
• How do I use the Requirements Guide?

Shipment Wizard 5

• My documents won't process because I'm missing information. What do I do?
• Using and Updating Shipment Statuses
• I need an adjustment to a form. Is this possible?
• I am having trouble uploading documents or I see an error in my uploaded documents
• How do I add and edit Inland Bill of Lading Class Codes?

Signatures 4

• How do I have my signature automatically added to documents?
• Why isn't My Signature Appearing in Documents?
• Why isn't my signature appearing on the USMCA document?
• What documents do signatures appear on?

USMCA 4

• Who is the Certifier for USMCA Documents?
• How do I use the USMCA template?
• How do I manage Preference Criterion with USMCA?
• Why isn't my signature appearing on the USMCA document?