Global Wizard Customer Support Dashboard
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Customer Support Solutions-Public (WIP)
Why aren't all of my product lines showing up in my AES filing?
How Do I File AES from within the ACE portal?
Do I need to do an AES filing for a domestic shipment?
How do I create a Clause in Global Wizard?
What documents support clauses?
How do I use or assign a Clause to a document?
How do I add shipments to a Consolidation?
Removing Shipments from a Consolidations via the UI
How do I remove a shipment from a Consolidation?
Why can't my shipments be Consolidated?
Why doesn't Denied Persons stop me from continuing a shipment after an entity has been found in the database?
What databases does the Denied Persons tool use?
How do I change my password in Global Wizard?
Where can I find the Global Wizard User Guide?
My documents won't process because I'm missing information. What do I do?
My Global Wizard dashboard has ads and other third-party content. Is this normal?
What is the preferred browser for Global Wizard?
See all 14 articles
Why didn't my order transmit into Global Wizard?
How do I have my signature automatically added to documents?
How do I attach a document to an Entity?
How do I create a shipment summary report in Global Wizard?
Help Desk Software