General Questions

Quick access to commonly asked questions regarding Global Wizard

Can my company add our logo to documents?
Yes! Your company logo can be added to your company’s profile so it is auto-generated on various documents. Contact support@globalwizardexports.com or ope...
Mon, 29 Jul, 2019 at 11:39 AM
How do I change my password in Global Wizard?
To change your lost or forgotten password in Global Wizard, please contact your company administrator who manages Global Wizard for your organization. I...
Fri, 24 Jul, 2020 at 2:26 PM
How do I get Adobe Reader to view .pdf files?
Documents generated as well as user guides and other help documents in Global Wizard are in .pdf file format. In order to view .pdf documents, your compute...
Tue, 28 Jul, 2020 at 2:44 PM
How long are shipment records and documents kept in Global Wizard?
Global Wizard stores shipment records and documents for a period of at least of seven years. This is inline with government data retention policies.
Wed, 21 Aug, 2019 at 12:28 PM
I'm not receiving automated reports in my email. What's going on?
If you are not receiving emails or automated reports from Global Wizard, please follow the steps below. Check your spam and junk mail folders. This is ...
Wed, 14 Aug, 2019 at 4:34 PM
My Global Wizard dashboard has ads and other third-party content. Is this normal?
No! Global Wizard does not allow ads or third-party content within the application. Contact your IT department as your computer may have been infected w...
Mon, 29 Jul, 2019 at 11:27 AM
What Does "This site can't provide a secure connection" Mean?
If you are using Global Wizard to file AES/ACE and receive the error below, this means that your browser is having a security issue with the AES/ACE website...
Tue, 4 Feb, 2020 at 10:06 AM