General Questions

Quick access to commonly asked questions regarding Global Wizard

How do I change my password in Global Wizard?
To change your lost or forgotten password in Global Wizard, please contact your company administrator who manages Global Wizard for your organization. I...
Sat, 27 Jul, 2019 at 9:52 PM
Where can I find the Global Wizard User Guide?
The Use Guide is attached to this solution.
Thu, 25 Jul, 2019 at 3:46 PM
My documents won't process because I'm missing information. What do I do?
Documents within Global Wizard process based on information provided in the shipment details. Many documents have required fields that must be completed...
Mon, 29 Jul, 2019 at 11:12 AM
My Global Wizard dashboard has ads and other third-party content. Is this normal?
No! Global Wizard does not allow ads or third-party content within the application. Contact your IT department as your computer may have been infected w...
Mon, 29 Jul, 2019 at 11:27 AM
What is the preferred browser for Global Wizard?
Global Wizard works best on Chrome but will also work on FireFox and Windows Edge (Internet Explorer).
Mon, 29 Jul, 2019 at 11:36 AM
Can my company add our logo to documents?
Yes! Your company logo can be added to your company’s profile so it is auto-generated on various documents. Contact or ope...
Mon, 29 Jul, 2019 at 11:39 AM
Where Do I Enter the Tax ID for the NAFTA Importer?
The Tax ID is stored within Entities that can be created and stored within your Global Wizard profiles. From the menu, select "Client Data". The...
Mon, 5 Aug, 2019 at 11:07 AM
I need an adjustment to a form. Is this possible?
The forms within Global Wizard are standardized from government-issued templates and repositories. If you need a custom form or an adjustment to an exis...
Mon, 5 Aug, 2019 at 11:26 AM
My Schedule B / HTS Code is out of date. What do I do?
The government assigns Schedule B / HTS Codes to all goods eligible for export out of the United States. Every good exported must have a Schedule B / HTS co...
Fri, 10 Jan, 2020 at 9:32 AM
I'm not receiving automated reports in my email. What's going on?
If you are not receiving emails or automated reports from Global Wizard, please follow the steps below. Check your spam and junk mail folders. This is ...
Wed, 14 Aug, 2019 at 4:34 PM