General Questions

Quick access to commonly asked questions regarding Global Wizard

Can my company add our logo to documents?
Yes! Your company logo can be added to your company’s profile so it is auto-generated on various documents. See the attached logo guideline document. This...
Tue, 24 Aug, 2021 at 1:07 PM
How do I Apply Blanket Dates to Free Trade Agreements
Free Trade Agreements have fields to include applicable blanket dates for products. To utilize these fields, the shipment must be set for the appropriate ...
Thu, 8 Apr, 2021 at 1:55 PM
How do I change my password in Global Wizard?
  Follow the instructions below to reset your password. Username:  <<your email address in Global Wizard>> Go to this URL: https:/...
Thu, 23 Feb, 2023 at 4:53 PM
How do I get Adobe Reader to view .pdf files?
Documents generated as well as user guides and other help documents in Global Wizard are in .pdf file format. In order to view .pdf documents, your compute...
Tue, 28 Jul, 2020 at 3:44 PM
How long are shipment records and documents kept in Global Wizard?
Global Wizard stores shipment records and documents for a period of at least of seven years. This is inline with government data retention policies.
Wed, 21 Aug, 2019 at 1:28 PM
I'm not receiving automated reports in my email. What's going on?
If you are not receiving emails or automated reports from Global Wizard, please follow the steps below. Check your spam and junk mail folders. This is ...
Wed, 14 Aug, 2019 at 5:34 PM
My Global Wizard dashboard has ads and other third-party content. Is this normal?
No! Global Wizard does not allow ads or third-party content within the application. Contact your IT department as your computer may have been infected w...
Mon, 29 Jul, 2019 at 12:27 PM
What documents can my company logo be used on?
The following documents will generate your company logo if it is loaded into the system. INVOICE L INVOICE P CI LANDSCAPE NO CURRENCY SPECIFIED   ...
Wed, 25 Aug, 2021 at 2:18 PM
What Does "This site can't provide a secure connection" Mean?
If you are using Global Wizard to file AES/ACE and receive the error below, this means that your browser is having a security issue with the AES/ACE website...
Tue, 4 Feb, 2020 at 11:06 AM